“What does pending verification mean on Amazon?” When selling on Amazon, this is something you’ll probably face at some point, with this in mind; I thought I’d write up an article to explain everything you need to know.
You’ve finally set up your Amazon store, uploaded your products, and buyers are gradually starting to place orders. But, what happens when some orders won’t go through? What should you do if you see; Order Pending Verification within Seller Central?
When I first faced this issue, I remember receiving a message from a buyer asking what was going on. They’d placed their order, but nothing was being shipped.
Naturally, you want to ensure your customer receives their order as soon as possible. So, what should you do about this?
Before we get into what you should do as an Amazon seller, let me give any buyers out there an idea of what it means when your order is pending verification on Amazon.
Why is an Order Pending on Amazon?
If you click on your Manage Orders page and see a status saying; Pending, it usually means there is an issue with your payment method.
Basically, the seller has received your order, but your payment hasn’t been processed as of yet.
I recommend you look at the payment method you used and make sure that sufficient funds are available.
The card could also have expired, more often than not, the issue can be solved by updating your payment method to a card you’ll know will work.
If everything is in order, you will need to wait for Amazon to run their payment and order detail verification processes. This can take a little bit of time; you can always raise a case with Amazons customer support to get an update on progress.
Next, let’s move onto what buyers need to know and do.
What is Pending Verification on Amazon?
While a pending verification notification could indicate an order is being processed, it can also show one of the following issues:
- The buyer didn’t complete their order.
- The credit or debit card that was used wasn’t authorized.
- One of the items that have been added to the order is out of stock or not available.
Suppose the buyer didn’t complete the order or there is an issue with card authorization. In that case, you will need to contact the buyer directly or get in touch with Amazon’s customer service department.
If these two issues don’t apply, you will need to wait for the order to clear.
If in doubt, raise a case with Amazon!
How Long Does Pending Verification Take on Amazon?
Unfortunately, Amazon’s pending verification can take up to 21 days to resolve; usually, it’s been sorted within a day or two for my customers.
I suggest giving it a few days to see if the order simply needs to be processed. It can be something as simple as the package needing time to reach the distribution center closest to the buyer.
Amazon is all about customer service if you have any worries or issues, raise a case with them. I’ve never had this go on longer than a week or so.
How Do I Cancel a Pending Verification on Amazon?
As a seller, there is nothing you can do to cancel a pending verification on Amazon, only a buyer can do that. If you are insistent on the cancellation, you would need to get in touch with the buyer directly, which isn’t always easy to do.
To contact a buyer, click on their name or the Contact Buyer button. You will find this on the Manage Orders, Feedback Manager, Manage Returns, Manage A-to-Z Claims, or the Buyer-Seller Messages pages.
Try not to focus too much on pending verification on Amazon if you can help it. Your time and energy would be better spent on generating new orders.
Naturally, if these notifications keep piling up, get in touch with Amazon. Otherwise, there is nothing to be concerned about.
Sellers can contact Amazon Seller support by signing into their Seller Central account and navigating to the help section. There will be a dropdown menu with an option for “Other Account Issues” on the left. You will now have the option to reach out over email, phone, or chat.
If you have any other questions about notifications you see in Seller Central, leave me a comment below, and I will do my best to help.
Until then…Tags: amazon questions, amazon seller, pending verification